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Opportunity Snapshot

This position offers career growth whether you are an experienced Project Manager looking to take on program management and product development activities, or a technically savvy customer-oriented professional looking to step up to a Project Manager role. You will join a smaller company on the threshold of significant expansion: we're not only a Microsoft Gold Certified Partner, we've recently released a new line of Office-Smart products with solid support from Microsoft. Because we're a smaller company, you won't just be another cog in the machine -- you'll have the opportunity to make an impact every day, sharing in the development as well as the rewards.

In this newly created role you will manage implementations as a key liaison with clients, including conducting discovery sessions, doing hands-on implementation, training, managing professional services engagements, and ensuring clients have the documentation they need in a highly regulated industry. To be a good fit for this opportunity you will have experience in external client-facing roles and solid web application background. The ideal candidate will be familiar with the Microsoft technology stack (including .NET, MS SQL Server, and MS SharePoint), but just as important will be self-motivation and the ability to learn quickly.

The TranSenda Central system of integrated, modular clinical trial applications is optimized to meet and evolve with the unique needs of emerging Life Sciences companies, providing a flexible alternative to general purpose spreadsheets or traditional clinical trial software typically designed for larger organizations. With the introduction of Office-Smart clinical trial solutions, customers can now transform their workplace with study software that unifies the user experience through the familiar Microsoft Office environment.

What Else You'll Bring to the Table

In addition to the qualifications detailed above, you'll need:

• A bachelor's degree in a related subject.
• Three or more years of relevant experience, combining external customer-facing responsibilities and hands-on IT operations and/or system administration, such as project management, technical sales support, or tier 2 customer technical support (on site or via phone).
• The ability to:
  • Plan and execute customer deployments to achieve quality, schedule, and cost objectives.
  • Conduct discovery sessions in such a way as to truly understand the requirements of the customer in order to map them to the features of our products.
  • Develop strong customer relationships through trust and integrity.
  • Function effectively in a multi-task environment with a positive attitude under pressure and against tight deadlines.
• Dependability, flexibility, and a detail orientation.
• Outstanding communication and interpersonal skills, including the ability to deliver presentations.

Experience with the following is preferred:

• Managing software implementations.
• MS Project and Office.
• Preparing release notes.
• Reviewing end user documentation.

What's in It for You

Positive mission in a robust market -- our main focus is the emerging biotech industry, a vertical undergoing an automation revolution, and the solutions we provide help our customers accelerate the availability of safe and effective drugs that save and improve the quality of lives. With support and backing from Microsoft, we are poised for significant growth and ongoing momentum. In fact, that's why we're adding this new position.

Career development -- whatever your experience level, you and your role will grow to embrace program management and managing the product development life cycle. As TranSenda grows, top performers will have opportunities to expand their responsibilities and increase their leadership within the company.

Small company, big impact -- you'll join a company that, externally, is a recognized innovator in the life sciences software industry with solutions that "break the mold." Internally, we foster a positive, supportive, and intellectually stimulating environment in which everyone is encouraged to reach to achieve his or her potential. For example, you'll get straight talk from the CEO on company objectives and progress in a weekly team meeting.

Great work environment -- our values are more than just a piece of paper on the wall; in fact, our quarterly value surveys feed a business key performance indicator. These values include integrity, professional growth, an open and non-political environment, and having fun (yes, it's in our values!). Our facilities are first class and situated in a coveted eastside location: just down the street from Microsoft's Redmond campus.

Excellent compensation -- in addition to a competitive salary we offer excellent benefits, including a stock option plan, 401(k) plan with employer match, and more.

More About Your Role

If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.

Reporting to the Director of Program Management, you will join a team that is responsible for product development, implementations and engagements, and professional services. While you'll focus on the second of those three areas, your activities will overlap into all three. You can expect to interact extensively with clients, of course, as well as with internal Program Managers, onsite and offshore development resources, and professional services specialists.

You'll assume responsibility for deploying TranSenda clinical trial solutions for clients, starting with the hand-off from sales. While you may hand off some projects to the support team in three weeks, more extensive projects -- typically involving professional services -- may last several months. At any given time you will be managing two or three projects.

TranSenda solutions are entirely Windows and web-based, utilizing .NET technology with MS SQL Server as the back end, and the products are based on SharePoint and SharePoint Server. If you don't already have the knowledge, you'll need to acquire a strong understanding of Windows Server and MS SQL Server, and develop a fair command of SharePoint, such as understanding, defining, and possibly building portals. We're not expecting you to be a programmer, but rather to be able to take advantage of configuration options built into the technologies.

A couple of things are unique about this role at TranSenda. First, this is not a pure coordinator role. You will take care of the implementation yourself, either remotely or on site. Second, our clients are highly regulated by the FDA, so significant efforts could be invested in a given project on developing documentation to support validation and compliance.

Ultimately your travel will be dictated by the client, although our goal is to keep it to 25% or less. Typically you will be at the client's site for the initial discovery session and again for training, but much of your work can be done remotely. While you might travel anywhere in the US, our target market -- small to medium biotech and pharma companies -- tend to be clustered in the Boston, San Francisco, and Seattle areas.

Keys to Success

As a smaller company we all wear multiple hats and teamwork is highly valued. At the end of the day, each project must move forward and, if something's not done, we'll look to you to roll up your sleeves and take care of it. In addition, to excel in this role you will assimilate new technologies quickly, achieve your goals independently, keep an eye out for opportunities to improve products and processes, maintain an upbeat, positive attitude, and have fun along the way!

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Who We Are

TranSenda is committed to transforming the clinical trial environment by delivering solutions that address the underserved need to improve the "business-process" side of clinical trial operations. To accomplish this, we took our inherently versatile business process management technology and evolved it into a modular clinical trial process platform that supports a next generation CTMS. TranSenda's Clinical Trial Manager was designed by experienced clinical trial professionals to support a collaborative clinical environment that is as conducive to the operational needs of conducting a clinical study as possible. Built with Microsoft's .NET technology and open standards, TranSenda's web-enabled solutions use portals to help centralized activities, information and communication among all study sites and teams.

Since 1998, TranSenda has been collaborating with customers to create effective business process solutions -- starting with an electronic tax filing system for our first customer, Microsoft. In 2001, TranSenda developed its first healthcare solution. By 2003, TranSenda could count Cardinal Health among its customers. Since 2004, TranSenda has been committed exclusively to providing innovative solutions to life sciences organizations.

Today, with our innovative Office-Smart clinical trial software, TranSenda's customers can leverage Microsoft's powerful Office System to create a more people-friendly environment that unifies study software with the practical business-side of Office productivity tools. Supported by our patent-pending ClinBUS data interchange technology, TranSenda's Office-Smart solutions can interoperate with existing clinical applications like EDC -- creating an unprecedented study environment in which both clinical research software and business-process software can work in concert to improve overall study efficiency.

We are an equal opportunity employer. EOE M/F/D/V

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